SHIPPING & RETURNS

Shipping Policy

We are committed to providing you with a smooth and reliable shipping experience. Here’s what you need to know about our shipping methods, packaging, and costs:

Shipping Methods
We offer several shipping options to suit your needs:

Standard Shipping: Delivery within 5-7 business days.

Express Shipping: Delivery within 2-3 business days.

Overnight Shipping: Delivery by the next business day.

Packaging
We take great care in packaging your orders to ensure they arrive in perfect condition:

Eco-Friendly Materials: We use recyclable and biodegradable materials whenever possible.

Secure Packaging: Your items are securely packed to prevent damage during transit.

Discreet Packaging: For sensitive items, we offer discreet packaging options upon request.

Shipping Costs
Shipping costs are calculated based on the weight of the package, the shipping method selected, and the destination:

Order Processing
Processing Time: Orders are processed within 1-2 business days.

Tracking: Once your order is shipped, you will receive a tracking number to monitor its progress.

Contact Us
If you have any questions or concerns about your order, please contact our customer service team at evandra.fontes@commonthreademb.com or call us at (508) 930-0073. We are here to help you and ensure a seamless shipping experience.

Return & Exchange Policy

Custom Item Return Policy

Due to the personalized nature of our custom items, we generally do not accept returns or exchanges unless there is a significant error on our part regarding the design or production. If you believe your customized item has a manufacturing defect, please contact us within 30 days of receiving your order with photos of the issue for further assistance.

Key Points

Limited Returns: Customized items are generally not returnable due to their unique nature.
Exceptions for Errors: Returns may be considered in cases of major manufacturing defects or mistakes made by the seller.
Time Frame: Customers must report issues within 30 days of receiving their order.
Photographic Evidence: Customers are required to provide pictures of the issue to validate their claim.
Contact Process: To discuss potential return options, please contact us at evandra.fontes@commonthreademb.com or call us at (508) 930-0073. Provide your order number and detailed description of the issue.